Chat Privacy Policy

House of Imprints, operated by Rush Business Forms, Inc. (“House of Imprints,” “we,” “us,” or “our”), uses Tidio chat on www.houseofimprints.com to provide customer support and respond to questions.

Information collected through chat

When you use Tidio chat, we may collect information you choose to provide, such as your name, email address, phone number, order details, and the contents of your messages. Tidio may also collect technical and usage information, such as your IP address, device and browser information, and chat activity. If you are already using our website, chat information may be associated with your visit or customer account.

Please do not send payment-card numbers, security codes, passwords, or other sensitive information through chat.

How we use chat information

We use chat information to answer questions, provide customer service, assist with orders, troubleshoot issues, and improve our support. We may use it to follow up with you about your inquiry or order, and to protect our business and comply with legal obligations.

Tidio and other disclosures

Tidio provides the chat service and processes information on our behalf or as described in its own privacy practices. Information may be handled by Tidio and its service providers to operate, secure, and support the service. We may also disclose chat information when needed to fulfill your request, comply with law, or protect rights and safety.

For more information about Tidio’s data practices, see Tidio’s privacy policy on its website.

Cookies and similar technologies

Tidio and our website may use cookies or similar technologies to operate the chat, remember chat-related preferences, and help maintain or understand the service. You can manage cookies through your browser settings, though disabling them may affect chat functionality.

Retention and security

We record and retain chat information for as long as reasonably necessary to respond to you, manage our customer-support records, and meet legal or business requirements. We use reasonable safeguards to protect it, but no online service can guarantee absolute security.

Your privacy choices

Depending on where you live, you may have rights to request access to, correction of, or deletion of personal information, or to exercise other privacy rights under applicable law. To make a request, contact us using the details below. We may need to verify your identity before responding.

Contact us

Rush Business Forms, Inc. d/b/a House of Imprints
3176 Pullman St #122
Costa Mesa, CA 92626
Email: 411@houseofimprints.com

This notice supplements our main Privacy Policy: www.houseofimprints.com/privacy-notice